QWIQI PRIVACY POLICY
Last updated: 2024-11-11
We collect information regarding your use and purchase of our Services and your interactions with QWIQI. You also provide information when you make an enquiry on our website or register to use our Services. Examples include your name and contact details. We know your privacy is important to you, and we want you to know it's important to us likewise. This Privacy Policy is meant to explain our practices when it comes to your use of our products, services, and websites. We encourage you to take the time to review it carefully, to understand what information we collect, why we collect it, and what we do with it.
SECTION 1: WHO ARE WE
Welcome, and thank you for your interest in the online services collectively known as QWIQI, and any related websites, networks, applications and other services and related documentation provided by QWIQI (collectively, the "Services"). QWIQI Globanl Limited including its corporate affiliates, (“QWIQI,”“we,”“our”） is a global provider of cloud communications that offers various services. We offer a complete and fully-configured unified communications solution for the delivery of digital communications. We also provide our digital communications services in programmable modules delivered via APIs and SDKs, enabling our customers to incorporate these services into their own applications to serve their own customers.
This Privacy Policy applies to our customers, prospective customers, our customers' customers (both direct and indirect), job applicants, current and former employees, contractors, visitors to our company websites, and recipients of our e-mail communications.
When you use our websites or our services, you acknowledge and understand that QWIQI will collect, use, and share your information, as we describe in this Privacy Policy. If you do not agree with this privacy policy, you must not use the Services. This Privacy Policy will only apply to you if the Services are made available to you by the relevant QWIQI entity as set out in the Terms of Service.
SECTION 2: WHY WE COLLECT
We collect your information in the following ways: Information you provide directly to us. You subscribe to our service, sign up for our services, request us to contact you, or through other interactions with us (or for business customer, act as the company's business representative to register for Services), we may ask you for certain personal information that identifies or is linked or reasonably linkable to you (“Personal Data”), such as your name, e-mail address, telephone number, company name, job title, For instance, and without limitation:
When you request support from us, we may also collect information from you, including Personal Data, such as contact information, documentation, screenshots, or other information you or we may believe is helpful to solving the issue.
Information we collect automatically when you visit our websites. Our vendors and third-party services, such as our advertising and business providers, collect information about your visits to our websites and your interactions with our ads or content, together with information such as your IP address.
Website or social media platform. We also obtain where permitted by law contact information and other marketing lead information from third parties, websites or social media platforms and may combine it with information we have, for instance, to contact you or direct QWIQI marketing information to you.
Information about our customers users. Our customers and other third parties may also provide us with Personal Data and other information about our customers users and others. For example, we may receive Personal Data and other information from our customers, message senders, mobile network operators, databases with information relevant to mobile telephone numbers submitted to our services, and other third parties. This information may include, without limitation, telephone numbers, telephone numbers validity, corresponding device status (e.g., whether or not it is currently available for messaging), roaming status, carrier and country of location, for instance, to help us provide our services.
Information collected in connection with your use of services delivered via our platform. We and our service providers may collect Personal Data and other information in connection with your use of communications services delivered via our platform, including, without limitation:
Communications usage information. This includes information about your communications delivered via our platform such as the time and duration of usage, source and destination identifiers, from/to phone numbers, completion status, location, IP address, and amount of usage.
Communications content. To enable you to send and receive communications via our platform, we need to be able to handle the content of the messages, calls, and other communications channels used by you. This also includes, for example, voicemails, messages and call recordings recorded via our services.
SECTION 3: HOW WE USE
How we use the information we collect depends on the nature of the data, which of our services you use, how you use them, and specific preferences you may have communicated to us. We reserve the right to collect, share and otherwise use non-Personal Data for any purpose except where limited by applicable law, and to create non-Personal Data from Personal Data in order to do so. We list below the specific purposes for which we collect, use and otherwise process your Personal Data:
To deliver our services. We use your Personal Data and other information as necessary to perform our obligations in delivering our services to our customers. This includes delivering your communications to the intended end user, processing transactions with you (such as billing), authenticating you when you log into our platform, providing customer support, and operating and maintaining our services.
To carry out core activities relating to our services. To effectively deliver our services to you, we use your Personal Data and other information to engage in important supporting activities such as:
a. Billing and collections, including maintenance of records in the event of a subsequent billing dispute.
b. Preventing fraud, violations of our acceptable use policies, and unlawful activities.
c. Troubleshooting, quality control, and analytic.
d. Monitoring the performance of our systems and platform.
To improve our services and develop new services. We use your data in the provision of the services. We also use data we collect in existing services to improve and develop new services.
To market, promote, and drive engagement of our products and services. We use Personal Data and other information about you to send promotional communications, such as e-mail messages, text messages, phone calls, faxes and postal mail, and for marketing when we have an adequate legal ground to do so. When prior opt-in consent is required by applicable laws, we will obtain such consent. We do not send marketing communication to our customers customers who are end users. Based on information we collect about you, we may decide whether and how to promote certain of our products or services to you over others.
To comply with legal requirements. Applicable laws or regulations may require our processing of your Personal Data and other information, such as laws mandating retention of communications data, including disclosures required by law or legal process.
SECTION 4: WHO WE SHARE AND WHY
We reserve the right to collect, share and otherwise disclose non-Personal Data for any purpose except where limited by applicable law, and to create non-Personal Data from Personal Data in order to do so. We may share your Personal Data and other information as detailed below:
Third-party service providers that help us to deliver the services and allow us to operate our businesses.
a. Communications providers. As the provider of a communications platform, we share the data we collect from you with communications providers (including operator and over-the-top communications service providers) as necessary in order to provide you with the services. These are the telecommunications companies, for instance, who we need to ensure your calls, messages and other communications reach the customers you want to contact.
Third party services. Our services and websites may include links or other tools (e.g.API, etc.) that direct you to other websites or services whose privacy practices may differ from ours. If you submit Personal Data or other information to any of those third parties, your information is governed by their privacy policies, not this one. We encourage you to carefully read the privacy policy of any third party with which you interact. QWIQI disclaims all liability for personal information you provide to any Third Party Websites.
Compliance with law enforcement requests and applicable laws; enforcement of our rights. We may disclose Personal Data and other information as required by applicable law, regulation, legal process or government request; to protect QWIQI, our services, our customers or the public from harm or illegal activities; and to enforce our agreements, policies and service terms.
SECTION 5: HOW WE PROTECT
QWIQI has implemented administrative, physical, and technical safeguards to protect the Personal Data we transmit and maintain. These measures are heightened for sensitive data such as Social Security numbers and payment account numbers. However, no system can guarantee 100% security, especially those relying on the public internet. You acknowledge the risk of unauthorized access to your Personal Data and should keep your account password secret. Notify us immediately if you suspect a compromise. You are responsible for any activity under your account using your password or other credentials.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. QWIQI will not share text messaging originator opt-in data and consent with any third parties.
SECTION 6: WHERE WE STORE
Personal information held by QWIQI is stored on Cloud servers in Singapore, and Hong Kong. We and/or our service providers may process data in other countries for customer care, account management, and service provisioning.
SECTION 7: HOW LONG WE KEEP
QWIQI will store your information as long as needed to provide services and operate our business. Upon request, we will delete specific personal data from your Account Data unless deletion prevents us from performing necessary business functions. We may retain aggregate, de-identified, or anonymized information for research and service improvement. We will prevent reidentification of de-identified information retained or used for these purposes.
We store account information as long as your account is active and for a reasonable period thereafter. We also retain marketing information, cookies, and web beacons data for a reasonable period from the date of creation or last expressed interest.
We may retain your information longer to defend and/or protect our legal or business interests during the applicable statute of limitation period or as required by law.
SECTION 8: HOW TO ACCESS AND CONTROL
To request access, correction, or deletion of your QWIQI account, contact our support team at support@qwiqi.net. For security, we may require verification of your identity before processing your request. We will respond to all user requests within 15 days of receiving and verifying your request.
SECTION 9: COOKIES
A cookie is a small text file stored in your browser or on your hard drive, allowing QWIQI to identify your device as you navigate our websites or your account. Cookies make navigation more efficient and meaningful.
Cookies do not specifically identify you but recognize your web browser. QWIQI uses session and persistent cookies, with session cookies disappearing when you turn off your computer and persistent cookies remaining. Our websites use Required Cookies, Functional Cookies, and Advertising Cookies. Learn more by visiting our cookie consent tool on the QWIQI website.
SECTION 10: DISPUTE RESOLUTION
This Privacy Policy and any disputes arising out of it shall be governed by and construed in accordance with the laws of Hong Kong.
Disputes will primarily be resolved through negotiation. If unresolved after 30 working days, the dispute may be submitted to the Hong Kong International Arbitration Centre (HKIAC). The proceedings shall be in English, and the arbitrator's decision shall be final and binding.
SECTION 11: HOW TO CONTACT US
For questions, comments, or suggestions regarding this privacy policy, contact us at support@qwiqi.net. We will respond to your request within 15 days.
